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Texecom Academy

Texecom Academy

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TRAINING >

Why not enquire and book onto one of our training days, either at our head office or at selected venues across the UK? Contact our training team at training@texe.com . For further information visit www.academy.texe.com .

TexecomPro App

TexecomPro App

TexecomPro is a free app, providing Texecom Registered Installers access to technical product information.

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Simply download the app and login using your existing Texecom Registered Installer login credentials.

For more infromation visit the TexecomPro website >

 

Technical Support & Integrated Forum

Technical Support & Integrated Forum

Technical Support Dept. is open Monday to Friday 08:00 to 18:00 (BST) (excludes Bank Holidays)

 

Product Branding Scheme

Product Branding Scheme

Selected Texecom products are now available with a designated installer branding position which allows you to introduce your own personalised company emblem, elevating your prole in a professional and quality manner.

Product Branding Scheme >

Information Zone

Information Zone

Latest information can be accessed from the 'Product Bulletins' section so sign up to find out about:

  • New products
     
  • Product enhancements
     
  • Software/Firmware updates

Click here to access Product Bulletins

Frequently Asked Questions

Frequently Asked Questions

Veritas Panel User

Q) Should I have my alarm regularly maintained?

A) Yes a regular service will ensure the alarm system is operating correctly.

Q) We have an alarm fitted but do not know who installed it. Who can work on my alarm?

A) The majority of installers will be familiar with Texecom equipment. We would suggest using an industry approved installer from one of the following websites: 

www.nsi.org.uk
www.ssaib.org

Q) What is my user code?

A) Texecom are a manufacturer and do not hold any codes. The Factory default user code is 4321. However, this may have been changed by you alarm installer. 

Q) I do not know the code for the system, how do I get a new code?

A)If you do not know the user code for the system you will need to contact your alarm installer to re-program the system. 

Q) How do I 'Arm' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I 'Disarm' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I 'Part-Arm' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I 'Reset' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I change the user code on the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) The unset light or power light is flashing. What does this mean?

A) The mains power may be switched off. If the mains power is on, then the battery may need replacing. You will need to contact your alarm installer to replace the battery. 

Q) The Tamper light is illuminated, what does this mean?

A) There is a 24 hour tamper fault on the system that could be linked to the external sounder, panel lid tamper, global zone tamper and/or the keypad tamper. You will need to contact your alarm installer to inspect the system.

For the Veritas User Guide visit the 'Veritas Conrol Panels' page.

 

Premier Elite Panel User

Q) Should I have my alarm regularly maintained?

A) Yes a regular service will ensure the alarm is working and operating correctly.

Q) We have an alarm fitted but do not know who installed it. Who can work on my alarm?

A) The majority of installers will be familiar with Texecom equipment. We would suggest using an industry approved installer from one of the following websites:

www.nsi.org.uk
www.ssaib.org

Q) How do I operate my Premier Elite alarm system via the keypad?

A) See the following video: How to operate your Texecom Premier Elite alarm system via the Texecom keypad.

Q) How do I add a user code on to my Premier Elite system?

A) See the following video: How to add a user code to a Texecom Premier Elite system.

Q) How do I add a Proximity Tag on to my Premier Elite alarm system?

A) See the following video: How to add a Proximity Tag to a Premier Elite alarm system

Q) How do I change my user code on my Premier Elite system?

A) See the following video: How to change your user code on a Texecom Premier Elite system

Q) How do I delete a code on my Premier Elite System?

A) See the following video: How to delete a user code on a Texecom Premier Elite system

For the Premier Elite User Guide visit the 'Premier Elite Control Panels' page