We are Texecom Limited, a company incorporated in England and Wales with registered number 2084170.
Our contact details are as follows:
St Crispin Way,
Telephone: 01706 234800.
If you have any queries about this notice or Texecom’s data protection compliance measures, please contact us at firstname.lastname@example.org.
Texecom Limited (we, us, our, Texecom) may need to collect personal data about you and there are different ways that we might do so; this privacy notice tells you what to expect when we collect personal data on:
Under data protection legislation we are only permitted to use your personal data if we have a legal basis for doing so as set out in the data protection legislation.
Generally, we process your personal data on the following legal bases:
In the sections below, where possible, we will specify one of following legal bases for each usage of your personal data.
Please note that other products and services we provide to you may be subject to separate privacy notices, including Texecom Cloud services, the Texecom Connect app and the Texecom Pro App. These privacy notices will be brought to your attention when using these products and services.
We operate the following Websites:
Our www.texe.com website is managed by Texecom Staff and BlueChip Marketing (https://www.wearebluechip.co.uk/). As part of the service provided by BlueChip, they will help to maintain the security and the performance of our website by (i) protecting user connections (ii) using third party scanning services to scan against known web attacks (iii) investigating site errors and (iv) providing secure hosting services.
Please note that BlueChip procure hosting services for Texecom through AWS Amazon Web Srvices for this Website. These websites are hosted globally on scalable servers.
Our www.klaxonsignals.com website is managed by GlobalizeMe (https://globalizeme.com). As part of the service provided by GlobalizeMe, they will help to maintain the security and the performance of this website by (i) protecting user connections (ii) using third party scanning services to scan against known web attacks (iii) investigating site errors and (iv) providing secure hosting services.
Please note that GlobalizeMe procure hosting services for Texecom through The Positive Internet Company Limited for our Klaxon website. This website is hosted in the UK.
Our other websites, www.cloud2.texe.com, , www.digital.texe.com and www.capture.texe.com are managed and hosted by WiX (https://www.wix.com). These websites are hosted in the United States.
Any transfers of personal data between Texecom and third parties based outside of the European Economic Area will be adequately protected pursuant ot the requirements of data protection legistlation.
In using our websites, you will submit your personal data that we require to help manage our websites and create a user- f r i en dl y experience for you, which we explain in more detail in sections 2.2.1 and 2.2.2 below.
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your device. There are different types of cookies that we use for different purposes; however generally speaking cookies help us to distinguish you from other users of our websites, which allows us to provide you a better experience and also allows us to improve our websites.
You can block cookies at any time by activating the setting on your browser that allows you to refuse some or all cookies. However, if you do block cookies there may be parts of our websites that you will be unable to access or that will not function properly.
Our cookies help to:
For more information about cookies and how we use them, please see our cookies policy.
Tracking Codes, such as UTM codes, are snippets of simple code that can be added to the end of a website
URL to track the performance of campaigns and content linked to the website URL. In order to make sense
of the data, a corresponding software such as Google Analytics must be linked to the relevant website,
Our websites contain links to our social media pages. Any information you provide to us via social media (including messaging, “liking”, “following” and other communications) is controlled by the social media network. We currently use:
We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your personal data.
Our websites provide you with different ways to contact us. All communications are handled, reviewed, and responded to internally by us.
Please note, however, that:
As part of communicating with us, you will also submit personal data about you that we require. We collect this information on the basis that it is in our legitimate interest to do so. This includes your name, address, additional contact details and details about your query. It is in both our and your interest for us to process this information so we can deal with your query effectively.
Any personal data that is provided in and during communications with us is used only for the purpose of reviewing the communications and conducting the ongoing administration and management of communications. We will not use your personal data in an identifiable manner in any publication without your further explicit consent.
We will delete this personal data when we reasonably consider that we no longer need it for this purpose.
Please note that we may need to contact you about your enquiry through email or telephone. Please make sure that you keep us updated of any changes to your contact details.
In this section 2.5, we describe how we collect and use your personal data when you attend trade events or our events. This includes when you attend our online webinars, such as the Texecom Academy webinars via Eventbrite.
We will collect your title, name, email address, phone number, company name and the position you hold in your company. You may provide other personal data to us, including your company’s website and address.
This is on the basis that it is in our legitimate interest. It is in both of our interests to use your personal data to send you our e-newsletter and information about products, goods or services we think might be of interest to you. Whenever we contact you we will provide you with a clear choice to opt out of receiving our marketing communications, which can be updated by clicking the unsubscribe option at the bottom of all of our emails.
We use a third party, Dotdigital to manage our marketing communications distribution. If you ever decide you no longer wish to receive our marketing communications, you can do so at any time by unsubscribing from the mailing list, using the link provided in the marketing communications email. If you do unsubscribe, please note that Dotdigital will still keep your email in a separate secure list on our behalf so that we can make sure that you do not receive our newsletter again in the future.
In this section 2.6, we describe how we collect and use your personal data when you access services through our Texecom Registered Installer Scheme (either via our TexecomPro App or our website https://www.texe.com/).
We will collect the following contact details if you have opted to subscribe and create log-in credentials to access our Texecom Registered Installer Scheme (Texecom Account):
Please note, the TexecomPro App offers various functions which are separate to the Texecom Registered Installer Scheme but serves as one way to access your Texecom Registered Installer Scheme profile. Where you have registered for the Texecom Registered Installer Scheme via our website, the same credentials can be used to access the TexecomPro App.
This is on the basis that it is in our legitimate interest. It is in both of our interests to use your personal data to administer your Texecom Account and send you our e- newsletter and information about products, goods or services we think might be of interest to you. Whenever we contact you we will provide you with a clear choice to opt out of receiving our marketing communications, which can be updated by clicking the unsubscribe option at the bottom of all of our emails.
As above, we use a third party, Dotdigital to manage our marketing communications distribution. If you ever decide you no longer wish to receive our marketing communications, you can do so at any time by unsubscribing from the mailing list, using the link provided in the marketing communications email. If you do unsubscribe, please note that Dotdigital will still keep your email in a separate secure list on our behalf so that we can make sure that you do not receive our newsletter again in the future.
It is necessary for you to provide us with your contact details in order for you to enter
into a contract with us for provision of the Texecom Registered Installer Scheme. If you do not provide us with your contact details, we will be unable to enter into a contract with you for you to access the services we offer through our Texecom Registered Installer Scheme.
Please note that you will use these same log-in credentials whether you are accessing the services through our website (https://www.texe.com/) or our TexecomPro App.
Data collected when registering for our Registered Installer scheme, and accessing our services visa the TexecomPro app is only used to enable the functionality of the app. We don’t share this information with any 3rd parties.
TexecomPro app registration form fields are:
The registration information is required to enable the services of the app.
As part of the services, we offer through our Texecom Registered Installer Scheme, you will be able to access a forum where you can post content and connect with other forum users that hold a Texecom Account. Where you access the forum via the Texecom Pro App your login details will be stored by the app. You will access this forum via a third party, Website Toolbox (please see section 2.3(e) for the link to Website Toolbox’s privacy notice).
In order to monitor your compliance with the forum guidelines and to assist you with any queries you may have, Website Toolbox provides us with access to the forum and we collect your forum username, your name, email address and any other personal data you submit to the forum or provide to us. This is on the basis that it is in our and your legitimate interests to assist you with your queries and ensure that all users of the forum comply with the guidelines and treat others fairly.
We may disclose your personal information in the following ways:
We know that you provide your personal data in good faith and expect it to be looked after. This is why we take the security of your personal data seriously. This means that we have taken steps internally to ensure that our systems adequately protect your personal data. This includes:
You have rights in respect of your personal data and this Section explains a bit more about those rights that are applicable to what we do with your personal data and when you can exercise them. If you would like more information about any of your rights, please contact us on the contact details set out above.
We want you to fully understand and be comfortable with how we use your personal data. If you register with us, you will be able to access and update some of the personal data we hold about you by logging into your account through our websites.
In addition, you can contact us at any time to ask whether we process any personal data about you. If we do hold or use your personal data in any way, you have the right to access that personal data. All we ask is that:
We hope that you can understand that it is very difficult to cover all the possible ways in which we collect and use personal data. We have tried to be as clear and as open as we can and will continue to update this privacy notice as our use of personal data develops. However, if you have any questions regarding our use of your personal data, we will be happy to give you peace of mind by answering any questions or providing any additional information that we can. If you do have any specific questions, or need anything explaining, please get in touch on contact details set out above.
You will also have some additional rights that you may exercise as set out here. We may publish a policy, from time to time, to explain how we will handle such requests and what you can expect from us when you make a request to exercise your rights. If we do publish any such policy, we will provide a link to it here. In each instance we may ask you to make your request in writing to the contact details set out above and provide verification of your identity.
You are important to us, as is protecting your personal data. We have high standards when it comes to collecting and using personal data. For this reason, we take any complaints we receive from you about our use of your personal data very seriously and request that you bring any issues to our attention.
Where you are communicating with us for the purpose of making a complaint, we will only use your personal data to handle, investigate and respond to the complaint and to check on the level of service we provide. Where the complaint is about a member of our team, we may have to disclose your identity to whoever the complaint is about. You may let us know that you don’t want information that identifies you to be disclosed and we will try to respect your request; however, it may not al w ay s be possible to handle a complaint on an anonymous basis.
If you are unhappy, you can also contact the Information Commissioner’s office to make a complaint directly. Here is a link to the ICO’s website https://ico.org.uk/global/contact-us/.
We keep our privacy notice under regular review in order to ensure that it properly reflects our use of personal data. This privacy notice was last updated on 16 February 2023.