CIE or Central Indicating Equipment, the main processor has had a critical error caused by a mains spike etc. Enter the engineers code followed by reset or carry out a power cycle on the control panel.
The system has Ricochet Dual Tech detectors learnt onto the system. ‘Preparing to Arm’ will be displayed for a few seconds prior the exit timer starting to enable all the Ricochet Dual Tech detectors to be ‘awake’.
Check the wiring configuration. If the zones have been wired normally closed. Either change the physical wiring to EOL or change the wiring type to Normally closed.
Whilst the system is unset:- Press Menu 4 on the keypad. The panel type, language, version number and language set will be displayed.
The Ricochet device cannot be seen by the receiver, this may be caused by poor signal, low battery etc.
Radio Jamming is displayed when the receiver is jammed for 30 seconds in any given minute. This does not have to be a continuous 30 seconds. Therefore, 10 seconds of jamming on 3 occasions within a minute would also cause the fault to display. But 10 seconds of jamming would not cause jamming to be displayed.
‘Jamming’ is different from ‘Supervision’. It can occur due to the malfunction of 3rd party devices, poorly maintained products, malicious attack, or the use of non-approved imported wireless products.
Unintentional ‘Jamming’ occurs when a wireless transmitter transmits a signal across the bandwidth.
This can be caused by a third-party transmitter emitting a signal when searching for its Base Station.
Either too many key press’ have been entered on into the keypad, or the YES + NO button has been pressed on the keypad, or a zone programmed as ‘Security’ is active.
The ‘fit for Commission jumper’ is still in place on the pins JP7 between the two aerials.
No, part set one only.
Check the on and off times? Ensure the off time is more than 15 minutes that the on time. The timer will have a 5 minute pre arm time.
A maximum of four expanders can be installed onto a Premier Elite 48.
On the Premier Classic and Premier Elite 88 and above there is a maximum of 8 expanders and keypads per network.
No, it is not recommended.
Ensure the correct Areas are assigned to the outputs.
Switch off the areas in Area Options for option 11 and 13. This will make it user reset.
|Port||Protocol||Direction||Destination Host Address||Destination IP Address||Notes|
|443||TCP||Outbound||https://cloud.texe.com||IP addresses are dynamic||Main web server|
|IP addresses are dynamic||MQTT broker services which are used as a poll response communication to enable remote access to the SmartCom and Panel from Texecom Cloud and Texecom Connect|
IP addresses are dynamic
|53||TCP/UDP||Outbound||18.104.22.168 and 22.214.171.124||When a fixed IP is used on SmartCom, we default to using the Google DNS server. (If DHCP then we use the DNS provided by the DHCP server)|
|NOTE: From 1st August 2022 all new site registrations will occur on broker10.texe.com operating on Port 443
From the 20th September 2022 broker communication will be transitioned to Port 443. However any devices that are currently on Port 8883 and for some reason don’t connect on Port 443, will revert to Port 8883 and continue to operate.
No the SmartCom does not require any inbound ports to be opened on the network
Ensure the correct comport selected. This can be checked by them opening the ‘device manager’ on their PC, the USB port will be indicated.
Program the zone as Exit Terminator.