Alarm Companies:
Texecom Cloud
Texecom Cloud provides your business the tools to manage, configure and control your alarm system and Texecom Connect app portfolio.
Texecom Cloud Support for account, billing and administration enquiries cloud@texe.com
Professional Installer Technical Support +44 (0) 1706 212524 (Mon. to Fri. 8:00 – 18:00) techsupport@texe.com
Dedicated Texecom Monitor Support +44 (0) 1706 595393 (Mon. to Fri. 8:00 – 18:00) monitorsupport@texe.com
Security and resilience provisions
Texecom Digital Services, incorporating Texecom Cloud Services (TCS), is designed and operated using industry standard best practices with partners who can be trusted. The solution meets the requirements for Cybersecurity outlined by CySPAG
End-User App Management
Texecom Connect puts users in control of their security systems. Available on Android or iOS, the Texecom Connect app allows users to control Premier Elite security systems directly from their smartphone or tablet.
Ensure visibility on all your Texecom Connect app users, and access to premium features to actively manage your portfolio.
Remote Maintenance
The Cloud service built-in remote maintenance automates and records the maintenance process, making it easy for installers to offer maintenance contracts and saving unnecessary site visits.
Health Checks
Automatically monitor systems regularly to ensure correct operation of their entire portfolio of alarm systems, providing peace of mind that all systems are operational, and identifying any issues that may otherwise go undetected.
Comply with Standards
European and British Standards mandate maintenance checks for any insurance approved system with police response.
Service Reports
Gold Membership provides formatted service reports that provide authoritative information regarding their system status, automatic emailing of services reports to either staff members or directly to customers, with fully customisable email content for each individual site.
System Programming
Whizz through your programming needs.
System programming is simple, quick and easily accessible – so much so, you’ll never need to program from the keyboard again.
On-Site or Remote
With Texecom Cloud you can program anywhere. Onsite, in the van, in the office – adding value to customers instantly without having to travel.
Custom Templates
Create your own custom programming templates from previous installations or imported Win Tex profiles. Reduce programming steps, guarantee consistency from site-to-site, and eliminate programming errors.
Access Anywhere
Texecom Cloud is always there, always available, wherever and whenever you need it. Accessible through any internet-connected web browser, our cloud service can be accessed via desktop, laptop, tablet or smartphone.
Manage Access
Complete control over your alarm system portfolio, including safeguards to ensure only the right people have access to the right data.
Manage Your Team
Engineers are restricted to only view and access security systems that are specific to them.
Always Up-to-Date
Texecom Cloud application software automatically updating with future releases, you’ll never have to update your panel configuration software again.
Membership
All professional installation companies, big or small, can now benefit from Texecom Cloud services.
We’ve simplified the membership options and introduced a free membership plan, removing up-front costs and providing instant access to Texecom’s suite of value-adding digital services.
Supported Territories
Texecom Cloud is supported in the following territories:
- United Kingdom
- Austria
- Belgium
- Cyprus
- Denmark
- Estonia
- France
- Germany
- Greece
- Iceland
- Ireland
- Italy
- India
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Portugal
- Slovakia
- Slovenia
- South Africa
- Spain
- Sweden
- Thailand
Whilst the Texecom Cloud will operate in other areas, we do not guarantee support or management of the service outside the regions listed above. Texecom Cloud is currently not available in South Africa.