Security and resilience provisions

Security and resilience provisions

Texecom Digital Services, incorporating Texecom Cloud Services (TCS), is designed and operated using industry standard best practices with partners who can be trusted. The solution meets the requirements for Cybersecurity outlined by CySPAG

End-User App Management

Texecom Connect puts users in control of their security systems. Available on Android or iOS, the Texecom Connect app allows users to control Premier Elite security systems directly from their smartphone or tablet.

Ensure visibility on all your Texecom Connect app users, and access to premium features to actively manage your portfolio.

Remote Maintenance

Remote Maintenance

The Cloud service built-in remote maintenance automates and records the maintenance process, making it easy for installers to offer maintenance contracts and saving unnecessary site visits.

Health Checks

Health Checks

Automatically monitor systems regularly to ensure correct operation of their entire portfolio of alarm systems, providing peace of mind that all systems are operational, and identifying any issues that may otherwise go undetected.

Comply with Standards

Comply with Standards

European and British Standards mandate maintenance checks for any insurance approved system with police response.

Service Reports

Service Reports

Gold Membership provides formatted service reports that provide authoritative information regarding their system status, automatic emailing of services reports to either staff members or directly to customers, with fully customisable email content for each individual site.

System Programming

Whizz through your programming needs.

System programming is simple, quick and easily accessible – so much so, you’ll never need to program from the keyboard again.

On-Site or Remote

With Texecom Cloud you can program anywhere. Onsite, in the van, in the office – adding value to customers instantly without having to travel. On-Site or Remote

Custom Templates

Create your own custom programming templates from previous installations or imported Win Tex profiles. Reduce programming steps, guarantee consistency from site-to-site, and eliminate programming errors. Custom Templates

Access Anywhere

Texecom Cloud is always there, always available, wherever and whenever you need it. Accessible through any internet-connected web browser, our cloud service can be accessed via desktop, laptop, tablet or smartphone.

Manage Access

Complete control over your alarm system portfolio, including safeguards to ensure only the right people have access to the right data. Manage Access

Manage Your Team

Engineers are restricted to only view and access security systems that are specific to them. Manage Your Team

Always Up-to-Date

Texecom Cloud application software automatically updating with future releases, you’ll never have to update your panel configuration software again. Always Up-to-Date


All professional installation companies, big or small, can now benefit from Texecom Cloud services.

We’ve simplified the membership options and introduced a free membership plan, removing up-front costs and providing instant access to Texecom’s suite of value-adding digital services.

Supported Territories

Texecom Cloud is supported in the following territories:

  • United Kingdom
  • Austria
  • Belgium
  • Cyprus
  • Denmark
  • Estonia
  • France
  • Germany
  • Greece
  • Iceland
  • Ireland
  • Italy
  • India
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Portugal
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Thailand

Whilst the Texecom Cloud will operate in other areas, we do not guarantee support or management of the service outside the regions listed above. Texecom Cloud is currently not available in South Africa.