Primary Alarm Communications:
Texecom Monitor
Get More With Texecom Cloud & Texecom Monitor Primary Alarm Signalling & Robust Digital Solutions
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ECHO Electronic Call Handling
Echo Ready
Through its automated electronic alarm transmission service, ECHO serves as a vital connection between alarm receiving centres (ARCs) and police departments. An ECHO connected ARC instantaneously transfers the alarm to the local police control room. This enables the authorities to more effectively respond to emergency alarms.
Texecom Monitor and the associated hardware are ECHO ready.
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Information leaflets
- For installers
- For ARC’s
- For IT managers
- For homeowners
- For business owners
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Streamline Processes & Create Greater Efficiencies
More Efficient
- Faster installation
- Add new sites digitally
- Reduce training time
- Simultaneous team access to Texecom Cloud platform
- Spend less time on the road and on site
- Reduce fuel & labour costs
Benefit From Simplicity & Convenience
More Benefits
- No waiting for site specific hardware or equipment
- Total control & visibility, all in one place
- Simple & straightforward to use and install
- Configure ahead of time using Texecom Cloud Digital Services
- Wherever you are, whenever you need it we put you in control
Access Digital Solutions & Services that Make a Difference
More Solutions
- In-field, on site support
- Smart, easy to use end user app (Texecom Connect) + award-winning installer app (Texecom Pro)
- Remote maintenance, health checks, diagnostics and servicing – as frequently as you and your customers want/need
- Digital, on-demand training, certification and support
Ensure Your Business is Future Ready
Get More
- State-of-the-art hardware
- Cyber secure: Encrypted & authenticated messaging
- One stop solution for management – no need for multiple dashboards and multiple sign-on
- All Texecom Digital Services included
- Fully integrated, scalable and expandable
Texecom Monitor Technical Support
Dedicated Texecom Monitor Support +44 (0) 1706 595393 (Mon. to Fri. 8:00 – 18:00) monitorsupport@texe.com
Security and resilience provisions
CySPAG Registered Manufacturer
Texecom Digital Services, incorporating Texecom Cloud Services (TCS), is designed and operated using industry standard best practices with partners who can be trusted. The solution meets the requirements for Cybersecurity outlined by CySPAG
Texecom Monitor gives you more.
Our CEO Jim Ludwig explains why Texecom Monitor gives you more.
Texecom Monitor provides leading ARCs and installers with a suite of turn-key digital tools and services. These have been designed to help grow and optimise their business.
Although it was only launched in April 2022, Texecom Monitor has been voted as the winner of the Benchmark Innovation Awards 2022, for the Network and Connectivity category.
Texecom Monitor – Making your business better
Introducing Texecom Monitor. Texecom Monitor offers primary alarm signalling to leading Alarm Receiving Centres and is part of Texecom’s suite of digital tools & services specifically designed to help you grow and optimise your business.
Alarm Receiving Centre Partners
Looking after the things and people you care about, our ARC partners are a key link between your security system and your chosen response authority.
Seamless & Integrated
Texecom Monitor makes adding primary alarm communications simple and easy.
- Get all the equipment you need from your local distributor
- Plug and play installation process, with familiar programming and simplified testing
- Easy ARC connectivity through Texecom Cloud
Texecom Monitor is seamless and fully integrated with Premier Elite alarm systems, making alarm signalling plug-and-play for the field alarm installer.
Secure & Supported
Texecom Monitor is your secure alarm communications provider.
Designed from the ground up to feature state-of-the-art cybersecurity, multi-path and multi-redundancy resiliency, and scalable, expandable, always available cloud system architecture, Texecom Monitor is a primary alarm signalling solution you can depend on.
Want more? Our dedicated technical and customer support teams provide 365/24/7 assistance. Self-service alerts provide you with instant notifications of signalling issues. Our technical experts are on hand to assist with any service issues.
Cyber Secure
Cyber secure, Texecom Monitor has been designed from the ground up with cybersecurity at the heart of the cloud architecture.
Penetration tested by leading cybersecurity experts to ensure compliance with the highest standards.
Multi-Path, Multi-Redundancy
Texecom’s cloud-based architecture that powers Texecom Monitor provides layers of resiliency and redundancy – ensuring reliable communications.
With dual path, fully roaming 4G communications backed up with multi-redundant cloud transport systems, Texecom Monitor is a service you can depend on.
Always Available
Don’t just take our word for it – Texecom Monitor is built on a proven cloud system that exceeds EN50136 Grade 4 signalling uptime requirements.
The Texecom Cloud has achieved 99.999% uptime availability in the last 12 months.
Monitor Brochure for Homeowners
Professional alarm monitoring for peace of mind
Monitor Brochure for Business Owners
Your Business Deserves the Best Protection
Seamless Installation & Commissioning
Texecom Monitor Primary Alarm Signalling is built-in, not bolted on.
With Premier Elite systems being fully integrated with SmartCom communicators and Texecom Cloud, installations become plug & play.
Premier Elite systems have seamless integration with SmartCom communicators.
Subscribe to ARCs using Texecom Cloud in advance, and add new sites digitally as you go.
Standard Texecom Equipment
Texecom Monitor offers single or dual path alarm signalling using standard Texecom equipment:
Premier Elite control systems +
SmartCom (Ethernet or Wi-Fi) for single path
SmartCom 4G (Ethernet or Wi-Fi plus 4G) for dual path or single path 4G
All Texecom equipment is available through normal distribution channels.
Managed through Texecom Cloud
Texecom Monitor is set up and configured through Texecom Cloud.
- Manage ARCs,
- Texecom Cloud diagnostics
- Texecom Connect app management
TexecomPro provides field installers with all the tools to set up, configure and diagnose connectivity, on the go.
Why Monitor? Why Now?
The UK security industries communication platform is facing disruption from the Openreach program “ALL-IP”. The UK PSTN network is reaching end of life and will be shut down by the end of 2025.
Texecom Monitor provides a digital solution to an impending issue. Our digital platform can help raises service levels and reduce overheads in conjunction with Cloud Services. Providing the answer to “All-IP” whilst offering customers visible add on’s (App’s) and increased servicing to existing Premier Elite systems.
WLR Withdrawal (Wholesale Line Rental)
- The WLR product family is made up of ISDN 2, ISDN30, (Digi’s) and broadband products that run over analogue
- All end user customers must move from WLR products by the end of 2025
- A “Stop Sell” will be implemented on all WLR products by Sept 2023
FTTP Exchange Upgrade (Fibre to the Premises)
- FTTP is now being rolled out on a quarterly basis across all UK exchanges
- A stop sell is issued on all Copper Services when FFTP coverage reaches over 75% of all premises in an exchange area, /li>
What Does It Mean for You?
- Hardware that depends on PSTN may not work when the line is converted to IP
- Customers using WLR and related products must migrate to alternative products based on Broadband
UK Roaming Coverage
Texecom Monitor is accessed from Premier Elite systems via SmartCom communicators. Our dual-path communicator, SmartCom 4G, provides connectivity to all the major UK telecommunication networks, including 02, EE, 3 (H3G) and Vodafone.
Powered by Telefonica
Our 4G services are powered by our strategic network partner Telefonica, with roaming SIMs that connect across all the major networks.
Robust Round the Clock Support
Our mobile connectivity platform provides safety-critical mobile data communications – ensuring robust, round the clock, support for mobile communications.
Manage Your Connectivity
Texecom Monitor features self-service support to view, assess and correct connectivity issues. Our Texecom Cloud mobile services provides at-a-glance connection status and full diagnostic tools.
Proven & Trusted
Texecom Cloud and Texecom Monitor, are proven and trusted by professional installers.
Already servicing hundreds of thousands of users with millions of logins, Texecom Monitor offers SP2, SP2 Radio, DP2, DP3 and DP4 primary alarm signalling on a cloud platform you can trust.