SUMMARY OF TERMS

The SmartKeyTM or Keypad or Engineer app (the App) allows you to exercise basic control and run diagnostics of your alarm system including, but not limited to, arming, part arming, disarming and resetting your alarm system. These terms and conditions relate to the App and govern your use of the App with Texecom Limited (Us, Our, We, or Texecom). By clicking I agree prior to downloading, downloading or otherwise accessing the App, you agree to be bound by these terms and conditions.

The App currently only works on compatible devices running Android V2.2 and above and iOS 7 and above. We may change the version of the operating system the App works with at any time. Some features may not be available on all platforms or operating systems, visit our website at www.texe.com for more information.

Sometimes, we may allow or engage third parties to provide you with access to their services through the App. We are not responsible for providing these to you, and you may be required to accept applicable terms and conditions provided by the third party. If these services are withdrawn, we may find alternatives where reasonably possible.

You may be charged by your service provider for internet access on your device.

APP TERMS AND CONDITIONS

1 Availability and registration

1.1 The App is compatible with Premier Elite control panels V1.00 and above, Premier 48/88/168 control panels V8.14 and above and Premier International control panels 412/816 V10.13 and 832 V4.13 and above (Panels). We recommend that the Panels are run on the latest version of the firmware released by us from time to time.
1.2 We reserve the right to refuse your application or restrict your access to the App at any time. We will normally give you reasons for doing this unless it is not practical to do so or we reasonably believe this will cause us to break a law, regulation, code or other duty which applies to us.

2 Push notifications

2.1 In order for the App to be able to notify you of a potential security breach affecting your alarm system and/or other events relating to your alarm system, the App presents you with push notifications. To be presented with push notifications, you will need to enable the push notifications when installing the App. You can turn off the push notifications at any time via the settings on your device.
Our ability to send push notifications is dependent on third parties, and we cannot accept liability for components of our push notification service as follows. These examples are non-exhaustive:

1. We have no control over the operation and correct programming of the Panels at your site should it fail to communicate to our server.
2. We have no control over your local network area, switches, cabling or routing equipment should it fail or be programmed incorrectly.
3. We have no control over the connection from your site to our servers should it fail.
4. We have no control over our host servers other than providing the ability to receive the communication from your site and forwarding it on to you.
5. We have no control over the connection from our server to Apple / Google push / email service should it fail.
6. We have no control over the connection from Apple / Google servers to your device, should it fail.

3 Use of your information when using the service

3.1 In order to provide you with the service (including push notifications) we need to collect and store the following information:

1. Email address(es), username, password, device identifier, IP address, alarm site name (nominated by you e.g. ‘Home’).
2. Information about your alarm system, including but not limited to alarm events and status of the system. If required, the status of the system can be programmed NOT to be sent.

3.2 We use this information in order to verify your identity, to provide the service to you (including to enable push notifications to be sent to you) and to communicate with you about the service.
3.3 We do not hold information that could link the information accessed through the App to a particular location, i.e. names and addresses etc.
3.4 For more information about how we use your personal information, please see our Privacy Policy.
3.5 Please note that as the App is provided through Google and Apple stores, you should also review the privacy policies of these stores to check how Google and Apple collect and use your data.

4 IP cameras

4.1 The App provides the ability to connect to and display images from IP cameras at your site. The cameras are NOT part of our Panels or other Texecom equipment. We would ALWAYS recommend the use of password authenticated cameras to ensure that images cannot be accessed by anyone other than you or your authorised users.
Texecom provides the ability to connect to IP cameras only, and we cannot accept liability for the following components of this service. These examples are non-exhaustive:

1. The functionality of the IP camera at your site.
2. We have no control over your local area network, switches, cabling or routing equipment should it fail or be programmed incorrectly.
3. We have no control over the connection from your site to your device should it fail.

5 Use of the App

5.1 You must:

5.1.1 ensure you comply with any local restrictions on downloading, using or otherwise exporting the App;
5.1.2 not download the App from anywhere other than a store approved by us;
5.1.3 not use the App in any unlawful manner, for any unlawful purpose, or act fraudulently or maliciously, for example by hacking into or inserting malicious code into the App or Android or iOS or other operating systems;
5.1.4 not attempt to derive income from the use or provision of the App, whether for direct commercial or monetary gain or otherwise;
5.1.5 not use the App in a way that could damage, disable, overburden, impair or compromise the App, our systems or security or interfere with other users; and
5.1.6 not collect or harvest any information or data from the App or our systems, or attempt to decipher any transmissions to or from the servers running the App.
5.2 The App may utilise or include third party software and copyrighted material, or may be subject to a third party or other open source license.

6 Access to the App

6.1 You may not share or provide access to the App or any of the content without our permission.
6.2 We can revoke or restrict your access to the App in the following instances:

6.2.1 if you breach any of these terms and conditions;
6.2.2 if you access, attempt or allow other persons to access personal information relating to another person. We may also report you to the relevant authorities if you do so;
6.2.3 if we reasonably believe an unauthorised person is attempting to access the App;
6.2.4 if we reasonably believe providing you the App will cause us to break a law, regulation, code or other duty which applies to us;
6.2.5 if we reasonably believe it is necessary to do so for operational reasons.

7 Charges

We do not charge you for using the App (network charges may apply for using the App and you may be charged for downloading the App).

8 Liability

8.1 We will not be liable to you for any losses you suffer or costs you incur because:

8.1.1 you are unable to access or use the App for any reason or there is a delay in its use;
8.1.2 any device, hardware or software you use in connection with the App is damaged or corrupted or fails to work;
8.1.3 the App does not work as you expect, does not meet your requirements or contains errors or defects, or we fail to correct these;
8.1.4 you did not receive any notifications or did not receive any notifications in a timely manner;
8.1.5 there is a reduced level or failure to provide any service caused by any third party service providers, including software providers and mobile operators; or
8.1.6 you allow an unauthorised person to access the App.

8.2 Texecom shall not be liable for any amounts representing lost revenues or profits, or for any indirect, special, incidental, or consequential damages, even if they were foreseeable or Texecom has been informed of their potential. Texecom’s total liability under these terms and conditions shall be limited to the sum of £5:00.

9 Changes to these Terms and Conditions

9.1 We can change these terms and conditions at any time. When we change these terms and conditions, we will notify you of the change when you next start the App. The new terms and conditions may be displayed on-screen, and you may be required to read and accept them to continue your use of the App.
9.2 From time to time updates to the App may be issued via the Apple App Store, Google Play or other application stores the App is available from. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and accepted any new terms.