Support

TexecomPro is a free app, providing Texecom Registered Installers access to technical product information.

           

Simply download the app and login using your existing Texecom Registered Installer login credentials.

For more infromation visit the TexecomPro website >

Texecom’s Technical Support Department is open Monday to Friday 08:00 to 18:00 (BST) excluding Bank Holidays

• Telephone: +44 (0) 1706 212 524
• Email: techsupport@texe.com
• Online Forum: click here

Select a product from the 'Product Downloads' section to view,

• Installation manuals
   
• Leaflets
   
• High Resolution Images

 Click here to access Product Downloads

Veritas Panel User

Q) Should I have my alarm regularly maintained?

A) Yes a regular service will ensure the alarm system is operating correctly.

Q) We have an alarm fitted but do not know who installed it. Who can work on my alarm?

A) The majority of installers will be familiar with Texecom equipment. We would suggest using an industry approved installer from one of the following websites: 

www.nsi.org.uk
www.ssaib.org

Q) What is my user code?

A) Texecom are a manufacturer and do not hold any codes. The Factory default user code is 4321. However, this may have been changed by you alarm installer. 

Q) I do not know the code for the system, how do I get a new code?

A)If you do not know the user code for the system you will need to contact your alarm installer to re-program the system. 

Q) How do I 'Arm' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I 'Disarm' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I 'Part-Arm' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I 'Reset' the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) How do I change the user code on the Veritas alarm system?

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LCD keypad

A) See the following video: How to operate your Texecom Veritas alarm system via the Veritas LED keypad

Q) The unset light or power light is flashing. What does this mean?

A) The mains power may be switched off. If the mains power is on, then the battery may need replacing. You will need to contact your alarm installer to replace the battery. 

For the Veritas User Guide visit the 'Veritas Conrol Panels' page.

 

Premier Elite Panel User

 

Q) Should I have my alarm regularly maintained?

A) Yes a regular service will ensure the alarm is working and operating correctly.

Q) We have an alarm fitted but do not know who installed it. Who can work on my alarm?

A) The majority of installers will be familiar with Texecom equipment. We would suggest using an industry approved installer from one of the following websites:

www.nsi.org.uk
www.ssaib.org

Q) How do I operate my Premier Elite alarm system via the keypad?

A) See the following video: How to operate your Texecom Premier Elite alarm system via the Texecom keypad.

Q) How do I add a user code on to my Premier Elite system?

A) See the following video: How to add a user code to a Texecom Premier Elite system.

Q) How do I add a Proximity Tag on to my Premier Elite alarm system?

A) See the following video: How to add a Proximity Tag to a Premier Elite alarm system

Q) How do I change my user code on my Premier Elite system?

A) See the following video: How to change your user code on a Texecom Premier Elite system

Q) How do I delete a code on my Premier Elite System?

A) See the following video: How to delete a user code on a Texecom Premier Elite system

For the Premier Elite User Guide visit the 'Premier Elite Control Panels' page

• Technical Support - A place to look for solutions to issues you might be having
   
• PD6662:2010 - A place to discuss the new standards, compliance, and real-world challenges
   
• Product Announcements - New products, enhancements, software updates, and more!
   
• MD Corner - Chat directly with Texecom's MD

Click here to enter Texecom’s Installer Forum (separate log-in required)

Selected Texecom products are now available with a designated installer branding position which allows you to introduce your own personalised company emblem, elevating your prole in a professional and quality manner.

Personalised company emblems are custom made by Texecom and available as a pack of 80 emblems for use on a variety of Texecom products, including keypads, control panels and expanders.

Click here for more information

The latest information from Texecom can be accessed from the 'Product Bulletins' section for registered installers so sign up and be the first to know about;

• New products
   
• Product enhancements
   
• Software/Firmware updates

Click here to access Product Bulletins