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New Texecom Sales and Technical Support Number

New Texecom Sales and Technical Support Number

We have implemented a new call management system which, along with a number of other changes, is designed to improve our customer service experience.

 

The new service combines our sales and our technical support numbers into one new telephone number.

 

This new system offers the following benefits to our customers:

 

  • Speed up access to the right information
  • Help us improve our customer experience
  • Identify common issues quicker

 

Our existing sales number of +44 (0)1706 220 460 and our existing technical support numbers of

+44 (0)1706 233 875 and 08456 300 600 will continue to be available until 1st June 2018.

 

Please update your records and start using the new combined sales and technical support number:

 

+44 (0)1706 212 524 

Texecom Connect now available on Android!

Texecom Connect now available on Android!

The Texecom Connect App is a smartphone app for Android and iOS devices. Transforming the user experience, the Texecom Connect App adds home automation and end user control onto Texecom’s Premier Elite range of professional security systems.

 

Texecom Connect integrates with Texecom’s flagship security systems, the Premier Elite Series, to allow you to take direct control of your home and your security.

 

GOOGLE PLAY STORE >

 

APP STORE >

 

Go to the Texecom Connect product page >

New Premier Elite and Texecom Connect SmartCom Firmware

New Premier Elite and Texecom Connect SmartCom Firmware

Texecom is pleased to announce firmware updates for Premier Elite control panels and Texecom Connect SmartCom communicators.

Premier Elite V4.02 Firmware

Premier Elite V4.02 firmware includes an update to enable tamper monitoring for Texecom Connect SmartCom communicators and updates to Norwegian and Finnish language sets. Details include:

  • Texecom Connect SmartCom tamper monitoring is enabled with control panels running V4.02 firmware and SmartCom V1.02 firmware. The Texecom Connect SmartCom can be used as part of an EN50136 SP3 compliant alarm transmission suitable for grade 2 installations.
  • Updates to Norwegian and Finnish text translations.

Premier Elite V4.02 Requires:

Wintex V6.3.5 & Ricochet Monitor V2.18.6 >

V4.02 Firmware >

Premier Elite V4.02 firmware is now available on all Premier Elite control panels. Texecom Registered Installers can access details of all Premier Elite firmware versions on the ‘Support’ page of the Texecom website.

Texecom Connect SmartCom V1.02 Firmware

Texecom Connect SmartCom V1.02 Firmware

Texecom Connect SmartCom V1.02 Firmware

Texecom Connect SmartCom V1.02 firmware enables tamper monitoring when used with Premier Elite control panels running V4.02 firmware.

Field Upgrades

To upgrade an installed Texecom Connect SmartCom, simply access the site via the Texecom Connect App using the control panel engineer’s code, and follow the instructions found here.

The upgrade process will take 10 to 15 minutes to complete, and during this time the Texecom Connect SmartCom will be offline. Once completed, the Texecom Connect SmartCom will operate normally.